Shipping Policy for Novamavel Couture Shoes

Effective Date: January 6, 2025

At Novamavel Couture Shoes, we are dedicated to ensuring your orders are delivered quickly, securely, and efficiently. This Shipping Policy outlines the methods, timelines, and conditions for shipping orders placed through our website, novamavel.com. By making a purchase, you agree to the terms described below.

1. Shipping Methods and Rates

We offer multiple shipping options to meet your needs:

  • Standard Shipping:

    • Delivery Time: 5–7 business days
    • Cost: Calculated based on location and order weight.

  • Expedited Shipping:

    • Delivery Time: 2–3 business days
    • Cost: Higher than standard but ensures faster delivery.

  • Overnight Shipping:

    • Delivery Time: 1 business day (orders must be placed before 12 PM EST).
    • Cost: Premium rate for urgent deliveries.

Free Shipping:

  • Enjoy Free Standard Shipping for orders over $150 (applies to domestic U.S. orders only).

2. Order Processing Times

  • Processing Time: Orders are typically processed within 1–2 business days, excluding weekends and holidays.
  • Cut-off Time: Orders placed after 12 PM EST will be processed the following business day.
  • Delays: High-demand periods (e.g., holidays, sales events) may extend processing times slightly.

Pre-Orders and Backorders:

  • If your order contains pre-ordered or backordered items, you will be notified via email with an estimated shipping timeline. Your entire order may be held until all items are available unless otherwise requested.

3. Delivery Timelines

Delivery times depend on the shipping method and destination:

Domestic (United States):

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days
  • Overnight Shipping: 1 business day

International Shipping:

  • Delivery Time: 7–14 business days, depending on customs clearance and local postal services.

4. International Shipping

We ship to select international destinations.

  • Customs and Duties:
    Customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the shipping cost at checkout.

  • Customs Delays:
    Delivery times may vary based on customs clearance processes in your country. Novamavel Couture Shoes is not responsible for delays caused by customs.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor the shipment’s progress.

  • Tracking Updates: Tracking details may take up to 24 hours to activate after shipment.
  • Missing Tracking Information: If you do not receive tracking details within 48 hours, please contact us at info@novamavel.com.

6. Delivery Issues

If you experience any issues with your order delivery, please contact us immediately for assistance:

  • Lost Packages:
    If your package is confirmed as lost during transit, we will issue a replacement or refund at no additional cost.

  • Damaged Items:
    If your order arrives damaged, please email us within 7 days of delivery with photos of the damaged item(s) and packaging for a resolution.

  • Incorrect Address:
    Customers are responsible for providing accurate shipping details. If a package is returned due to an incorrect address, additional shipping fees may apply to resend the order.

7. Returns Due to Failed Delivery

If an order is returned to us due to delivery failure (e.g., unclaimed package, incorrect address):

  1. Reshipment:
    You may request the package to be reshipped to the correct address. Additional shipping charges will apply.

  2. Refund:
    You may request a refund for the order. Please note that the original shipping cost is non-refundable.

8. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy as needed to reflect changes in our shipping services or operations. Updates will be posted on this page with the revised effective date.

9. Contact Us

For any questions or concerns about your shipment, please reach out to us:

Thank you for choosing Novamavel Couture Shoes. We look forward to delivering elegance and comfort right to your doorstep!