🛒 Sales Policy

Effective Date: December 25, 2025
Expiration Date: December 25, 2025

At Novamavel, we are committed to offering a secure, transparent, and enjoyable shopping experience for every customer. This Sales Policy outlines the terms and conditions that apply when purchasing products through our official website https://novamavel.com.

By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms set out below.

1️⃣ Product Availability

  • 📦 Stock Accuracy – We work hard to ensure our stock levels are always up to date. However, in rare cases, an item may sell out after you place your order.

  • 📢 Notification – If this occurs, our team will contact you promptly via email to offer an alternative product or a full refund.

  • 🔄 Restocking – For popular items, we aim to restock quickly, and you may request to be notified when they become available again.

2️⃣ Pricing

  • 💷 Currency & Taxes – All prices on our website are displayed in GBP (£) and include applicable UK VAT.

  • 📈 Price Adjustments – Prices may change at any time without prior notice. However, confirmed and paid orders will not be affected by price changes.

  • 💡 Transparency – We ensure that no hidden charges are added at checkout; all costs are clearly displayed before payment.

3️⃣ Order Confirmation

  • 📩 Order Acknowledgment – After placing your order, you will receive an email confirmation containing your order details.

  • ⚠️ Order Acceptance – This email does not constitute final acceptance. Orders may be subject to cancellation if:

    • The product is out of stock

    • Payment cannot be processed

    • Fraud or suspicious activity is detected

  • 🔒 Security – We reserve the right to verify orders to ensure the protection of our customers.

4️⃣ Payment Methods

  • 💳 Accepted Payments – We accept all major credit and debit cards as well as secure payment services like PayPal.

  • 🔐 Secure Processing – All transactions are processed through trusted payment gateways using encryption for maximum safety.

  • 🚫 No Storage of Card Data – We never store your payment details on our servers.

5️⃣ Shipping & Delivery

  • 📦 Dispatch Time – Orders are usually shipped within 1–2 business days of purchase.

  • 🚚 Delivery Timeframe – Standard UK delivery typically takes 2–4 business days.

  • 📜 Full Details – For complete delivery options, rates, and international shipping information, please refer to our Shipping Policy.

6️⃣ Order Cancellations

  • 🛑 Cancellation Window – You may request to cancel your order before it has been shipped.

  • 📧 How to Cancel – Email us immediately at contact@novamavel.com with your order number.

  • ⚠️ After Dispatch – Once an order has been shipped, it cannot be cancelled but may be eligible for return under our Refund & Returns Policy.

7️⃣ Discounts & Promotions

  • 🏷 Promo Codes – Must be applied at checkout; they cannot be added after payment is complete.

  • 🔄 Offer Combinations – Discounts cannot be combined with other offers unless specifically stated in the promotion details.

  • 📅 Expiry Dates – All promotional codes and sales have a set validity period. Expired offers cannot be honored.

8️⃣ Contact Information

For questions or concerns related to orders, pricing, or promotions, please reach out to us:

📍 Address: 90 Bath Rd, Wix, United Kingdom
📞 Phone: 078 8567 0614
📧 Email: contact@novamavel.com
🌐 Website: https://novamavel.com