Terms and Conditions of Novamavel Couture Shoes

Effective Date: January 6, 2025

Welcome to Novamavel Couture Shoes, your premier destination for luxury and designer footwear. By using our website, novamavel.com, and purchasing our products, you agree to the following Terms and Conditions. These terms govern your use of our website, the purchase of goods, and the rights and obligations between you and Novamavel Couture Shoes.

Please read these Terms and Conditions carefully before placing an order or using our website. If you do not agree with any part of these terms, you must not use our website or purchase from Novamavel Couture Shoes.

1. Acceptance of Terms

By accessing, browsing, or using novamavel.com, you agree to comply with and be bound by these Terms and Conditions, as well as our Privacy Policy and Sales Policy. These policies collectively govern your use of our site and the purchase of products.

Novamavel Couture Shoes reserves the right to modify these terms at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review these terms regularly to stay informed about any updates.

2. Products and Services

Novamavel Couture Shoes offers a curated selection of luxury footwear for men and women. Our collection includes custom-designed and high-end shoes crafted from premium materials.

  • Product Availability: All products are subject to availability. We reserve the right to limit the quantity of products available for purchase or to discontinue certain styles without prior notice.
  • Product Descriptions: We make every effort to provide accurate descriptions, colors, and prices for our products. However, we do not guarantee that the descriptions or images are completely accurate. The color of the product may vary slightly depending on your monitor’s settings.

3. Ordering Process

When you place an order with Novamavel Couture Shoes, you are offering to purchase the selected items under these Terms and Conditions.

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This email confirms that we have received your order, but does not constitute acceptance of the order.
  • Order Acceptance: All orders are subject to acceptance by Novamavel Couture Shoes. We reserve the right to refuse or cancel any order, including after order confirmation, due to reasons such as pricing errors, product availability issues, or suspected fraudulent activity.
  • Payment: Orders will only be processed once payment is successfully authorized and verified. We accept various payment methods, including credit cards, debit cards, and PayPal.

4. Prices and Payments

  • Pricing: Prices for products and services are displayed in USD (United States Dollars) unless otherwise specified. Prices are subject to change at any time without prior notice. The price displayed at the time of checkout will be the final price.
  • Sales Tax: Applicable sales tax will be charged based on your shipping address, in accordance with state and local laws.
  • Payment Methods: We accept payments through credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and other secure payment methods available on our website. All transactions are processed through encrypted and secure payment gateways.
  • Currency: All transactions on our website are processed in USD (United States Dollars). If you are purchasing from a country other than the United States, your payment provider may charge additional foreign transaction fees.

5. Shipping and Delivery

Novamavel Couture Shoes offers shipping services to domestic and international destinations. Shipping charges and delivery times depend on your location and the shipping method chosen during checkout.

  • Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • Shipping Methods: We offer a range of shipping options, including standard, expedited, and overnight shipping. The available shipping methods and associated costs will be displayed during checkout.
  • International Shipping: We currently offer international shipping to select countries. Shipping charges for international orders will be calculated during checkout.
  • Tracking: Once your order has been shipped, we will send you a tracking number, so you can monitor the progress of your delivery.
  • Customs and Import Duties: For international orders, customs fees, import duties, and taxes may apply, and these are the responsibility of the customer. Please check with your local customs office for information.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied with your shoes, we offer a 30-day return and exchange policy.

  • Eligibility for Returns: Products must be returned unused, in new condition, and with all original packaging and accessories. Shoes must not show signs of wear or damage.
  • Non-Returnable Items: Personalized, customized, or clearance items may not be eligible for return or exchange unless they are defective or damaged.
  • Return Process: To initiate a return or exchange, please visit our Returns & Exchanges page. You will need to provide your order number and details of the item(s) you wish to return.
  • Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
  • Refunds: Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

7. Customer Account

To make your shopping experience faster and more convenient, we offer the option to create an account on novamavel.com. You can use your account to:

  • Track your orders
  • Save shipping information
  • Manage your personal details
  • Subscribe to our newsletter for exclusive offers

You are responsible for maintaining the confidentiality of your account details, including your username and password. If you suspect any unauthorized use of your account, please contact us immediately.

8. Privacy and Security

Your privacy is very important to us. We collect personal data, such as your name, address, email, and payment details, solely for processing your order and enhancing your shopping experience. For more information about how we collect, use, and protect your information, please refer to our Privacy Policy.

All transactions are processed through encrypted payment gateways to ensure the security of your financial information.

9. Intellectual Property

All content on novamavel.com, including text, images, graphics, logos, and product descriptions, is the property of Novamavel Couture Shoes and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content from our website without prior written permission from Novamavel Couture Shoes.

10. Limitation of Liability

To the fullest extent permitted by law, Novamavel Couture Shoes’ liability to you for any claims, damages, or losses arising from your use of our website or products is limited to the amount you paid for the product(s) in question. Novamavel Couture Shoes will not be liable for any indirect, incidental, or consequential damages, including loss of profits, business interruption, or personal injury.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of North Carolina, United States. Any disputes relating to these terms will be resolved in the appropriate courts located in North Carolina.

12. Modifications to the Terms and Conditions

Novamavel Couture Shoes reserves the right to modify or update these Terms and Conditions at any time. All changes will be posted on this page, and the updated version will be effective immediately upon publication.

13. Contact Information

If you have any questions or need assistance with your order, please contact us at: