Privacy Policy of Novamavel Couture Shoes

Effective Date: January 6, 2025

At Novamavel Couture Shoes, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website novamavel.com, make a purchase, or interact with us in any other way.

Please read this policy carefully to understand how we collect, store, use, and protect your personal information. By using our website or purchasing our products, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you provide to us when you place an order, create an account, sign up for newsletters, or otherwise interact with our website. The types of personal information we may collect include:

  • Personal Identification Information: Name, email address, mailing address, phone number
  • Payment Information: Credit card or debit card details, PayPal account information (processed through secure payment gateways)
  • Order Information: Order number, product details, shipping address, and billing information
  • Account Information: Username, password, and preferences if you create an account on our website
  • Usage Data: Information about how you interact with our website, including IP address, browser type, device information, pages visited, and time spent on the site (using cookies or other tracking technologies)

2. How We Use Your Information

We use your personal information for several purposes, including:

  • Processing Orders: To fulfill and process your orders, including shipping, billing, and customer service.
  • Improving Your Experience: To personalize your shopping experience, offer product recommendations, and improve our website.
  • Customer Support: To respond to your inquiries, process returns or exchanges, and address any issues or concerns you may have.
  • Marketing Communications: To send you promotional emails, newsletters, or offers, provided you have opted in to receive such communications.
  • Security and Fraud Prevention: To protect our customers, website, and business from fraud or other unauthorized activities.

3. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

  • Service Providers: We may share your personal data with third-party service providers (such as payment processors, shipping carriers, and marketing platforms) who assist us in operating our website and providing our services. These third parties are contractually obligated to protect your data and use it only for the purposes of providing services to us.
  • Legal Compliance: We may disclose your information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or prevent fraud or abuse.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction. We will notify you of any such change via email or through a notice on our website.

4. Data Security

We take the security of your personal information seriously. We use industry-standard security measures, including SSL encryption, to protect your data during transmission and storage. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your personal information.

To help protect your personal data, we recommend that you use strong passwords and keep them confidential. If you believe that your account has been compromised, please contact us immediately.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience, analyze website usage, and improve our services. Cookies are small data files stored on your device that allow us to remember your preferences and track your activities on our website.

You can manage your cookie preferences through your browser settings, including the ability to disable cookies. Please note that disabling cookies may affect the functionality of some features on our website.

We also use Google Analytics and other analytics tools to collect non-personally identifiable information about how visitors interact with our website. This information helps us understand trends, track performance, and improve user experience.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations or business requirements.
  • Opt-Out of Marketing Communications: You can opt out of receiving promotional emails or newsletters at any time by clicking the “unsubscribe” link in the email or contacting us directly.
  • Data Portability: You have the right to request a copy of your personal information in a structured, commonly used format for transfer to another service provider.
  • Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at info@novamavel.com.

7. Third-Party Links

Our website may contain links to third-party websites, services, or applications. These third parties have their own privacy policies, and we are not responsible for their practices or content. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

8. Children’s Privacy

Novamavel Couture Shoes does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Thank you for trusting Novamavel Couture Shoes with your personal information. We are committed to maintaining your privacy and providing you with a secure, personalized shopping experience.