Payment Policy for Novamavel Couture Shoes

Effective Date: January 6, 2025

At Novamavel Couture Shoes, we are committed to providing a secure and seamless payment process to enhance your shopping experience. This Payment Policy outlines the accepted payment methods, processing details, and security measures in place to protect your financial information. By making a purchase through novamavel.com, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

To ensure convenience and flexibility, we accept the following payment options:

  • Credit/Debit Cards:

    • Visa, MasterCard, American Express, and Discover.
    • Payments are securely processed through our trusted payment gateway.

  • Digital Wallets:

    • PayPal, Apple Pay, and Google Pay for fast and secure transactions.

  • Gift Cards:

    • Novamavel-issued gift cards can be used as full or partial payment during checkout.

  • Buy Now, Pay Later (Coming Soon):

    • We are working on offering installment payment options to make luxury footwear more accessible for everyone.

2. Payment Processing

When you place an order on our website, the payment process follows these steps:

  • Authorization:
    Your payment method will be authorized at the time of purchase to verify the availability of funds.

  • Completion:
    Your payment is charged once your order is confirmed and ready for processing.

You will receive an order confirmation email with the payment summary once the transaction is successful.

3. Payment Security

We prioritize the safety of your financial information and use industry-standard measures to protect your data:

  • Encryption:
    All payment details are encrypted using Secure Socket Layer (SSL) technology during transmission.

  • PCI Compliance:
    Our payment processors comply with Payment Card Industry Data Security Standards (PCI DSS), ensuring secure handling of your financial information.

  • No Card Storage:
    For your protection, we do not store your credit card details on our servers.

We recommend safeguarding your account information by using strong passwords and avoiding public networks during transactions.

4. Billing and Payment Details

To ensure smooth payment processing:

  • The billing address provided during checkout must match the address registered with your payment provider.
  • Large or flagged transactions may require additional verification. Our customer support team may contact you to confirm details.

If your payment is declined:

  1. Double-check that the payment information entered is correct.
  2. Confirm that sufficient funds are available in your account.
  3. Contact your bank or payment provider for further assistance.

For unresolved issues, please reach out to us at info@novamavel.com.

5. Refunds and Returns

Refunds:

  • Refunds for eligible returns will be issued to the original payment method within 7–10 business days after the returned item is received and inspected.
  • Refund times may vary depending on your financial institution.

Order Cancellations:

  • Orders can be canceled prior to shipping. If your order has already been shipped, you will need to follow our Return Policy for a refund.

To request a refund or cancel an order, please contact our customer service team at info@novamavel.com.

6. Taxes and Fees

  • Sales Tax:
    Applicable sales tax will be calculated based on your shipping address and displayed during checkout.

  • International Orders:
    For international purchases, additional duties, taxes, or fees may apply. These charges are the responsibility of the customer and are not included in the order total.

7. Payment Issues and Disputes

If you encounter any payment-related issues, such as duplicate charges or errors, please notify us immediately:

  • Contact Support:
    Provide your order number and payment details by emailing info@novamavel.com.

  • Resolution Time:
    Most payment issues are resolved within 3–5 business days.

For disputes involving unauthorized charges, please contact your financial institution directly to resolve the matter.

8. Changes to This Payment Policy

Novamavel Couture Shoes reserves the right to update this Payment Policy as needed to reflect changes in our services or payment options. Updates will be posted on this page with the revised effective date.

9. Contact Us

For any questions or concerns related to payments, please reach out to us:

Thank you for choosing Novamavel Couture Shoes. We are dedicated to providing a secure and enjoyable shopping experience!