💳 Refund & Returns Policy
Effective Date: December 25, 2025
Expiration Date: December 25, 2025
At Novamavel, we are committed to ensuring you have a seamless and satisfying shopping experience. While we take pride in the quality and craftsmanship of our products, we understand that there may be occasions when a return or refund is necessary. This policy explains your rights, our process, and how we handle returns and refunds.
1️⃣ Eligibility for Returns
To qualify for a return, please ensure the following conditions are met:
🆕 Condition of Item – The product must be unused, unworn, and in original condition, including all packaging, tags, and accessories.
📅 Return Window – Your return request must be submitted within 14 calendar days of receiving your order.
🧾 Proof of Purchase – An order confirmation email or receipt must be provided for verification.
Returns that do not meet these criteria may be rejected or subject to partial refunds at our discretion.
2️⃣ Items That Cannot Be Returned
Some products are non-returnable due to hygiene, safety, or final sale status. These include:
🚫 Final Sale Items – Products marked as non-refundable or final sale at the time of purchase.
🩰 Used or Damaged Goods – Items showing signs of wear, alteration, or damage not caused by us.
🎁 Gift Cards – All gift cards are non-refundable and cannot be redeemed for cash.
3️⃣ How to Start a Return
If you wish to initiate a return, follow these steps:
📧 Contact Us – Email contact@novamavel.com with:
Your order number
A brief explanation of the reason for return
Clear photos (only if the product is defective or damaged)
📩 Approval & Instructions – Once reviewed, our customer service team will confirm whether your return is approved and provide shipping instructions for sending the product back.
📦 Packaging – Please ensure the product is securely packaged to prevent any damage during return transit.
4️⃣ Refund Processing
Once we receive your return, our team will:
🔍 Inspect the Item – Check its condition and verify eligibility.
📢 Notify You – Inform you whether the return has been approved or declined.
💰 Issue Refund – If approved, the refund will be processed to your original payment method within 5–10 business days.
Note: Shipping fees are non-refundable unless the return is due to a defective or incorrect product.
5️⃣ Exchange Policy
Currently, we do not process direct exchanges. If you need a different size or style:
Return your current item for a refund.
Place a new order for the replacement product.
This ensures your desired item is in stock and reserved for you.
6️⃣ Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, please notify us immediately:
📧 Email: contact@novamavel.com
Include order number and clear photos of the product and packaging.
We will prioritize resolving the issue promptly, either through a replacement or full refund at no extra cost to you.
7️⃣ Need Assistance? Contact Us
We’re here to make your shopping experience easy and worry-free. For any questions regarding returns or refunds, contact us:
📍 Address: 90 Bath Rd, Wix, United Kingdom
📞 Phone: 078 8567 0614
📧 Email: contact@novamavel.com
🌐 Website: https://novamavel.com