Delivery Policy
Effective Date: 11/07/2025
At Novamavel, we are committed to delivering your footwear quickly, safely, and efficiently. This Delivery Policy explains our shipping process, timelines, and related terms.
1. Delivery Areas
We currently ship across the United Kingdom only. International shipping will be available soon—subscribe to our newsletter for updates.
2. Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving payment confirmation. You will receive an email notification when your order has been dispatched.
3. Delivery Timeframes
Standard UK Delivery: 2–4 business days
Express UK Delivery: 1–2 business days (if available at checkout)
Please note: Delivery times are estimates and may be affected by postal delays, holidays, or external circumstances.
4. Shipping Fees
Shipping charges are calculated at checkout based on your selected delivery method.
Standard Delivery: Flat rate or free over a specified order amount (if applicable)
Express Delivery: Additional charge applies
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your delivery status in real-time.
6. Failed Deliveries & Address Issues
Please ensure your shipping address is correct. We are not responsible for orders returned due to incorrect or incomplete addresses. Redelivery may incur an additional fee.
7. Damaged or Lost Items
If your order arrives damaged or does not arrive within 10 working days, please contact us immediately at contact@novamavel.com so we can assist you.
8. Contact Us
For any delivery-related questions or support, please contact:
📧 contact@novamavel.com
📍 90 Bath Rd, Wix, United Kingdom
📞 078 8567 0614