🚚 Delivery Policy
Effective Date: December 25, 2025
Expiration Date: December 25, 2025
At Novamavel, we aim to ensure that your premium footwear reaches you quickly, securely, and in perfect condition. This Delivery Policy explains our shipping process, delivery timelines, fees, and responsibilities so you know exactly what to expect when shopping with us.
1️⃣ Delivery Areas
📍 United Kingdom Only – At present, we offer delivery services to all locations within the United Kingdom.
🌍 Future Expansion – We are actively working to introduce international shipping. To be the first to know when this becomes available, subscribe to our newsletter via https://novamavel.com.
2️⃣ Order Processing Time
⏳ Standard Processing – All orders are prepared and packed within 1–2 business days after payment has been confirmed.
📅 Business Days – Please note that weekends and UK public holidays are not counted as processing days.
📧 Dispatch Notification – Once your order has shipped, you’ll receive an email confirmation with tracking details.
3️⃣ Estimated Delivery Timeframes
📦 Standard UK Delivery – Estimated 2–4 business days from dispatch.
⚡ Express UK Delivery – Estimated 1–2 business days (available only if offered during checkout).
📝 Important Note – These delivery times are estimates and may vary due to postal delays, seasonal demand, public holidays, or circumstances beyond our control.
4️⃣ Shipping Fees
💷 Standard Delivery – Flat-rate fee or free delivery for orders exceeding a specified amount (if applicable).
⚡ Express Delivery – Available at an additional charge, displayed at checkout before payment.
🔍 Transparent Pricing – All shipping charges are clearly calculated and shown before you confirm your purchase.
5️⃣ Tracking Your Order
🔍 Real-Time Updates – After dispatch, you will receive a tracking number via email.
📦 Easy Tracking – Use this tracking code to monitor your parcel’s journey until it arrives at your door.
6️⃣ Failed Deliveries & Address Accuracy
📌 Address Responsibility – Please double-check your shipping details at checkout.
🚫 Incorrect Addresses – We are not liable for delays or failed deliveries caused by incorrect or incomplete addresses.
📦 Redelivery – If an order is returned to us, reshipping fees may apply.
7️⃣ Damaged or Missing Items
💔 Damaged on Arrival – If your order arrives damaged, contact us within 48 hours of receipt with clear photos of the product and packaging.
❌ Missing Deliveries – If your order hasn’t arrived within 10 working days, please contact our support team so we can investigate with the courier.
8️⃣ Contact Information
For delivery questions, shipping updates, or special requests, reach out to us:
📍 Address: 90 Bath Rd, Wix, United Kingdom
📞 Phone: 078 8567 0614
📧 Email: contact@novamavel.com
🌐 Website: https://novamavel.com