Sales Policy of Novamavel Couture Shoes

Effective Date: January 6, 2025

Welcome to Novamavel Couture Shoes, your exclusive source for premium, high-quality luxury footwear. Our goal is to offer you a seamless and enjoyable shopping experience with every order. Below, you’ll find our Sales Policy, which outlines important details related to purchasing from Novamavel Couture Shoes. Please read this carefully before making a purchase to ensure a smooth transaction process.

By placing an order through our website, novamavel.com, you agree to the terms and conditions set forth in this policy.

1. Product Availability

At Novamavel Couture Shoes, we pride ourselves on offering exclusive, premium footwear designs. Due to the high demand and limited nature of some collections, the availability of products may vary. While we make every effort to ensure our inventory is accurate, product availability is not guaranteed and is subject to change without notice.

  • Out of Stock Items: If an item you ordered is out of stock, we will notify you promptly. You can choose to either wait for the item to become available, select an alternative product, or receive a full refund for that item.
  • Limited Edition and Pre-Orders: Some products may be available only in limited quantities or may be offered for pre-order. These products may have different delivery times and conditions, which will be clearly stated on the product page.

2. Pricing

Prices for all products on novamavel.com are listed in USD (United States Dollars). Prices are subject to change without notice due to market fluctuations, supply changes, or promotions. However, the price of the product at the time of checkout is the price you will pay.

  • Sales Tax: Sales tax will be applied to your order according to the laws of your delivery address. The applicable sales tax will be shown during checkout before you confirm the payment.
  • Promotions and Discounts: From time to time, Novamavel Couture Shoes may offer promotional discounts or special offers. To use a promo code, enter it at checkout before submitting your order. Promotions cannot be combined unless stated otherwise, and they are valid for a limited time only.

3. Order Process

  • Order Confirmation: After placing your order, you will receive an order confirmation email containing the details of your purchase. This email serves as an acknowledgment that we have received your order but does not confirm that it has been accepted or processed.
  • Order Acceptance: All orders are subject to confirmation and acceptance by Novamavel Couture Shoes. We reserve the right to reject or cancel orders at our discretion, including but not limited to cases of pricing errors, issues with stock availability, or suspicious order activity.
  • Payment Processing: Your order will only be processed once payment has been successfully authorized. Payment methods include major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment systems. The payment method will be charged at the time of order confirmation.

4. Shipping and Delivery

We are committed to delivering your luxury footwear in a timely manner. Our shipping process is designed to ensure that you receive your order as quickly and safely as possible.

  • Processing Time: Orders are typically processed within 1-2 business days. Orders placed over weekends or holidays may experience a delay and will be processed on the next business day.
  • Shipping Methods: We offer a range of shipping options, including:
    • Standard Shipping: Typically 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: Next-day delivery (available for certain locations)
  • Shipping Rates: Shipping charges are calculated during checkout based on your order size, location, and chosen shipping method. We also offer free shipping for orders over a certain amount, which will be indicated on the website.
  • International Shipping: We ship to select international locations. International shipping fees and delivery times will vary depending on your destination.
  • Tracking: After your order ships, we will send you a tracking number via email, allowing you to track your shipment in real-time.

5. Returns and Exchanges

We want you to be fully satisfied with your purchase. If for any reason you’re not happy with your shoes, we offer a 30-day return and exchange policy. Please review the guidelines below to ensure your return or exchange is processed efficiently.

  • Eligibility for Returns: To qualify for a return or exchange, the product must be:
    • Unworn, unused, and in new condition.
    • Returned in its original packaging with all original tags and accessories.
    • Requested for return or exchange within 30 days from the date of delivery.
  • Non-Returnable Items: Personalized or custom-made shoes, as well as final sale items, are not eligible for return or exchange unless the item is defective or damaged.
  • Return Process: To initiate a return or exchange, please visit our Returns & Exchanges page and follow the instructions. We will provide you with a return shipping label and instructions on how to return the item.
  • Refunds: Once we receive your returned item and confirm it meets the eligibility criteria, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during checkout.
  • Return Shipping Costs: You are responsible for the return shipping costs unless the item is defective or was incorrectly sent.

6. Customer Support

Our team is here to help you with any questions or concerns regarding your order. You can reach our customer service department by:

Customer service is available Monday through Friday, 9:00 AM – 6:00 PM (EST). We strive to respond to all inquiries within 24 hours during business days.

7. Account Creation and Security

You have the option to create an account on novamavel.com for a faster and more personalized shopping experience. An account allows you to:

  • Track your orders
  • Save billing and shipping information
  • Receive special offers and promotions
  • Manage your preferences and subscription settings

You are responsible for maintaining the confidentiality of your account details, including your username and password. If you suspect any unauthorized use of your account, please notify us immediately.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. For details on how we collect, store, and use your data, please review our Privacy Policy.

  • Secure Payment: All payments are processed through encrypted and secure payment gateways, ensuring the safety of your financial information.
  • Personal Data: We collect only the information necessary to process your order, communicate with you, and enhance your shopping experience.

9. Intellectual Property

The content on novamavel.com, including but not limited to text, images, logos, and product descriptions, is owned by Novamavel Couture Shoes and protected by copyright and trademark laws. You may not use, reproduce, or distribute any of the content without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Novamavel Couture Shoes’s liability for any damages, claims, or losses related to the purchase or use of our products is limited to the amount you paid for the product(s). We will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

11. Governing Law

These terms and conditions are governed by the laws of the State of North Carolina, USA. Any disputes relating to these terms will be resolved in the courts located within North Carolina.

12. Modifications to the Sales Policy

Novamavel Couture Shoes reserves the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the updated version will be effective immediately upon publication.

13. Contact Information

If you have any questions or need assistance with your order, please contact us: